Welcome to the Loveofsky FAQ Page. Below are answers to some of the most common questions about our products, shipping, returns, and orders.
Orders & Payments
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
Can I cancel my order?
Orders can only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.
To request a cancellation, please contact our support team as soon as possible.
Will I receive an order confirmation?
Yes. After placing your order, you will receive an order confirmation email containing your purchase details.
Shipping & Delivery
How long does shipping take?
Estimated delivery time is 3–5 business days.
Shipping Timeline
- Processing Time: 0–1 Business Day
- Shipping Time: 3–4 Business Days
Do you offer free shipping?
Yes. We offer Free Shipping on all orders over $60 USD.
Orders under $60 USD are charged a flat shipping fee of $7.99 USD.
Do you provide tracking information?
Yes. Once your order ships, you will receive a tracking number by email.
Where do you ship?
Currently, Loveofsky ships within the United States.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of the delivery date.
Returned items must be unused, in original condition, and in original packaging.
How long do refunds take?
Approved refunds are processed within 7 business days after the returned item has been received and inspected.
Who pays for return shipping?
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
What should I do if I receive a damaged item?
Please contact us within 7 days of delivery with your order number and photos of the damaged product. We will work to resolve the issue quickly.
Products
Are your products suitable for all pets?
Our products are designed for a wide range of pets; however, product sizing and suitability may vary depending on breed, size, and behavior.
Please review product descriptions carefully before purchasing.
Are your products durable?
We carefully select products made from quality materials designed for everyday use and comfort.
Do product colors look exactly the same in person?
Actual product colors may vary slightly depending on your screen settings and lighting conditions.
Account & Website
Do I need an account to place an order?
No. Customers can place orders as guests without creating an account.
Is my payment information secure?
Yes. Payments are processed through secure payment providers using industry-standard encryption and security practices.
Contact Us
If you have additional questions, our support team is here to help.
Loveofsky
2290 Delaware Ave Suite 400
Buffalo, NY 14216
United States
📞 +1 (406) 952-2033
📧 support@loveofsky.com
🌐 https://loveofsky.com/
Support Hours
Monday – Friday: 9:00 AM – 7:00 PM (GMT -05:00)